Refund policy
1. 30-Day Return Period
You may request a return within 30 calendar days after receiving your order. Email info@erlyuiqwmona.com with your order number, the item you wish to return and the reason. Eligibility is assessed using the date you contact us; time spent reviewing your request does not shorten the return window.
2. Return Condition
For a change-of-mind return, the item must be unused and unaltered, with all included parts and accessories. It must be free from stains, odors and damage caused after delivery. Opening the packaging for a reasonable inspection does not by itself make the item ineligible.
Use the original packaging where available, or suitable protective packaging. Keep packaging until you have checked the product. The unused-condition requirement does not prevent a return for a confirmed defect, delivery damage or an incorrect item.
3. Damaged, Defective or Incorrect Items
Contact us within 3 calendar days of delivery if you notice damage, a quality issue or the wrong item. Provide your order number and clear photos of the issue and packaging where possible. Stop using an item if the issue could make it unsafe.
The 3-day reporting request helps us document the problem promptly. It does not replace the 30-day return request period or restrict rights provided by law. If a defect becomes apparent later, contact us when you discover it.
4. How to Return an Item
Contact us before sending the item so we can confirm the return instructions and any prepaid label. Do not send the parcel to a carrier depot or an address printed on the original shipping label without checking with us.
Return address:
Erlyuiqwmona / ERLYUIQWMONA INC
911 CLAIR CV, HERNANDO, MS 38632, United States
Pack the item securely and include your order number. Keep proof of dispatch and the tracking number until the return is complete. For furniture returns, contact us about suitable shipping arrangements before booking transport.
5. Return Shipping and Fees
Change of mind: the customer pays the return shipping cost. The amount depends on the carrier, item size and location.
Confirmed quality issues, damage on arrival or incorrect items: Erlyuiqwmona pays the necessary return shipping cost and provides a prepaid label or another agreed return arrangement. Please obtain instructions before paying for transport yourself.
Restocking fee: $0. We do not charge a restocking fee.
6. Inspection and Refund Timing
We inspect the return within 2 business days after receiving it and notify you of the outcome. If approved, the refund is credited to your original payment method within 5 business days after approval.
An approved return is refunded for the amount paid for the returned item, including applicable sales tax. Original standard shipping was free, so no outbound standard shipping charge is deducted. Customer-paid change-of-mind return shipping is not reimbursed. If a return is not approved, we will explain the reason and discuss the next steps before disposing of or sending back the item.
If an approved refund has not appeared within 5 business days, contact us so we can check the transaction and assist you with the payment provider.
7. Exchanges
We do not offer direct exchanges. To choose a different item, request an eligible return for a refund and place a separate order.
8. Cancellations and Orders Not Received
To request an order change or cancellation, contact us within 24 hours of ordering. Requests depend on whether the order has already shipped. Accepted cancellations are refunded to the original payment method within 5 business days of confirmation.
A refund for an accepted cancellation or confirmed lost shipment does not require a physical return. We do not wait for an item you have not received before resolving such a refund.
9. Business Days and Contact
Business days are Monday-Friday, excluding U.S. federal holidays.
Store: Erlyuiqwmona
Operated by: ERLYUIQWMONA INC
Website: https://erlyuiqwmona.com
Email: info@erlyuiqwmona.com
Phone: 【--】
Address: 911 CLAIR CV, HERNANDO, MS 38632, United States
Customer Service Hours: Monday-Friday, 9:00 AM-6:00 PM (UTC-5)
Closed: Saturdays, Sundays, and U.S. federal holidays