Shipping policy

1. Delivery Area
We ship to the contiguous 48 U.S. states. We do not ship to Alaska, Hawaii, Washington, D.C., Puerto Rico, other U.S. territories, APO/FPO/DPO addresses, or international destinations.

2. Shipping Cost
Standard shipping is free ($0) for all orders to eligible destinations. Any applicable sales tax is shown separately at checkout before payment.

3. Processing and Delivery Times
Order processing: 1-2 business days.
Transit after dispatch: 3-7 business days.
Estimated total delivery: 4-9 business days after order confirmation and payment verification.

Business days are Monday-Friday, with operating hours from 9:00 AM to 6:00 PM (UTC-5), excluding U.S. federal holidays. Orders placed outside these hours, on weekends or on holidays enter processing on the next business day. Delivery dates are estimates and may be affected by weather, carrier disruptions or other delays.

4. Carriers and Tracking
Shipments may be handled by USPS, DHL, UPS or FedEx, depending on the parcel and destination. We will email tracking information after dispatch. Tracking activity may take 24-48 hours to appear after you receive the dispatch notification. If there is still no update after 48 hours, contact info@erlyuiqwmona.com.

5. Address Changes and Cancellations
Please check your address before paying. To request a correction, change or cancellation, email us within 24 hours of placing your order. We will review whether the request can be completed before dispatch. We cannot guarantee changes once the order has shipped.

6. Delayed or Missing Orders
If we cannot dispatch within the stated processing period, we will notify you, give a revised estimate and explain your cancellation and refund options. We will seek agreement to a delay when legally required and refund an order that cannot be fulfilled.

If your order is late, appears lost or is marked delivered but cannot be located, email your order number and delivery details. We will investigate with the carrier and arrange an appropriate resolution. A confirmed lost order that cannot be delivered will be refunded without requiring a return.

7. Damage or Incorrect Items
Please inspect your order on arrival and contact us within 3 calendar days if it is damaged, defective or incorrect. Include your order number and, where possible, photos of the item, packaging and shipping label. Keep the packaging while we review the issue. This reporting request does not remove applicable legal rights or replace the 30-day return request period. See our Refund Policy for the process and costs.

8. Contact
Store: Erlyuiqwmona
Operated by: ERLYUIQWMONA INC
Website: https://erlyuiqwmona.com
Email: info@erlyuiqwmona.com
Phone: 【--】
Address: 911 CLAIR CV, HERNANDO, MS 38632, United States
Customer Service Hours: Monday-Friday, 9:00 AM-6:00 PM (UTC-5)
Closed: Saturdays, Sundays, and U.S. federal holidays